Before you write: Sending an email starts a request. We verify it before changing an account or shop records. Deletion is not immediate, and an account request does not cancel a subscription.
How to make a request
- From the email address on your Plant Workroom account, write to [email protected] with the subject Plant Workroom account deletion request. If you cannot access that email, tell us which address was on the account and how we can reach you.
- Say that you want your personal account deleted. Do not send a password, payment card details or private plant photos.
- We will verify that the request is yours and explain what can be removed, what stays with the shop and the expected timing before taking action.
Email about personal account deletion
Shop records are a separate request
To ask about deleting a whole shop or one location, email [email protected] with the subject Plant Workroom shop data request. Name the shop and locations involved. We will verify your authority to request a change to shared shop data. We will not remove shop records because one team member asks to delete a personal account.
Personal account and shop records
Cases, photos, decisions and rechecks are shared shop work. Removing one person's account does not automatically remove that work or give anyone else access to it. Our app privacy page describes the categories of data involved. If you need help identifying what is linked to your account, ask us in your message.
Billing is separate
An account or shop-data request does not cancel a subscription. If you have a Paddle subscription, use the management link in your Paddle receipt or Paddle buyer support to manage renewal. You can also read about payments and refunds or email us for help identifying the right subscription.
Operator: Vijaya Sundar Jeyaraj, PO Box 9699, College Station, TX 77842, United States.